1. What We Collect
The inquiry form collects: full name, company, work email, country/region, machine or process interest, and a message field. Form submission is voluntary.
2. Why We Collect It
Submitted data is used exclusively to route your inquiry to the appropriate Mitsubishi Electric regional applications, service or parts desk, and to respond to your request. Target first response is one business day.
3. Data Retention
Inquiry records are retained for the period required to service your request and to comply with applicable local record-keeping obligations. Retention periods vary by jurisdiction and are documented in the regional Mitsubishi Electric entity's internal records.
4. Data Sharing
Inquiry data is shared within the Mitsubishi Electric corporate group only as needed to fulfill the inquiry. Data is not sold, rented or provided to unrelated third parties for marketing purposes.
5. International Transfer
If you submit from outside the region where the fulfilling engineering desk is located (for example, an EU inquiry routed to Nagoya for factory-acceptance coordination), your data may be transferred internationally under appropriate safeguards aligned with GDPR, CCPA and Japan APPI requirements as applicable.
6. Your Rights
Depending on your jurisdiction you may have the right to access, correct or request deletion of the personal data submitted through this site. Submit such requests to the regional office listed on our Contact page.
7. Cookies & Analytics
This site uses a minimal set of functional cookies required for page operation and may use privacy-preserving analytics to understand aggregate page interest. No cross-site advertising cookies are deployed.
8. Security
Form submissions are transmitted over TLS. Internal Mitsubishi Electric systems handling inquiry data follow IEC 62443-aligned industrial information-security practice.
9. Policy Updates
This policy may be updated to reflect changes in Mitsubishi Electric practice or applicable law. Material changes will be indicated by a revised "last updated" note on this page.