Nagoya Works · Japan
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Americas · EMEA · APAC Service
Service stewardship across the lifecycle of every ML, MX, MV and MP machine — staffed by Mitsubishi Electric field engineers, backed by regional parts hubs and a 24-hour critical-parts dispatch target.
In the Nagoya definition of Monozukuri, a machine does not end its Mitsubishi Electric engagement at shipment. An engineering folder travels with every unit — assembly inspector, optical aligner, burn-in operator, installer, regional service engineer. When a parameter drifts or a spare is requested, the same document map is consulted. Service is not a separate business line — it is the same culture extended over a machine's decade-long operating life.
From first quote to end-of-life buyback, each touchpoint is owned by a Mitsubishi Electric engineer — not a third-party service partner.
Send a drawing, coupon and shift profile. A Nagoya or regional applications engineer returns a machine shortlist, an ISO 9013 cut-quality sample (laser) or a wire-EDM finish audit, and an initial parameter sheet.
Before shipment: ISO 11146 beam-quality measurement, cut-kerf reference sample and a 72-hour burn-in across a representative SKU mix. A gemba cell-lead signs the engineering folder before crating.
On-site commissioning by a regional Mitsubishi Electric service engineer, M800W operator training (baseline and advanced), and a first-part run-off validated against the customer's drawing pack.
Scheduled PM intervals by running hours; calibration of cutting-head optics (ML/MX) and wire guides (MV) on documented cadences; reports filed back to the central engineering folder.
M800W CNC telemetry (opt-in) enables remote parameter inspection and fault-code routing. Critical parts target 24-hour dispatch from Vernon Hills, Ratingen, Shanghai, Seoul or Nagoya.
Source upgrades (ML/MX), wire-guide retrofits (MV), M800W software updates, and documented trade-in valuations against new-machine replacement. The engineering folder stays with the asset across ownership transitions.
Stocked at Vernon Hills, Ratingen, Shanghai, Seoul and Nagoya. Critical-path parts target 24-hour dispatch; consumables target next-business-day dispatch against confirmed PM schedules.
Lens assemblies, nozzles, protective windows, ceramic rings and focus-sensing kits — with serialization matched to the source's engineering folder.
OEM replacements with source-validation sheet; swap procedures executed by Mitsubishi Electric field engineer under service contract.
Precision brass and diamond wire guides, jet-box components, energizer blocks; typical swap intervals calibrated against customer burn-hours.
Copper and graphite electrodes, servo kit refurbishment programs and dielectric-filtration consumables for MP.
Main-board, axis-card and I/O-rack stocking; software updates from Mitsubishi Electric engineering releases, not third-party patches.
Protective lenses, nozzle tips, safety-interlock kits and ANSI Z136.1 training wall-posters shipped with every delivery.
